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Update on order and fulfillment with Printful

I’ve been working a bit on the site over the past week (adding a t-shirt, had a customer signup for a membership) and today I did some more work setting up a Calendly scheduling page (see Schedule a 1:1 call or chat) and wanted to check back in on the order the I placed using a test account with Printful (see here for previous post).

The order was for a print (this one) and was placed on July 8th. It had been over two weeks since the order was placed and I still hadn’t seen an update on the shipping so that got me thinking and wanting to take a closer look.

Here is a comparison of what I paid and what the customer paid for the order:

What I paid (i.e. order details in Printful)

Product
The Road – Watercolor Painting #6 – 21×30 cm
£6.25
Subtotal£6.25
Shipping Flat Rate (2-5 business days after fulfillment)£4.35
VAT£2.12
Total£12.72

What the customer paid (i.e. order details in WooCommerce)

Product
The Road – Watercolor Painting #6 – 21×30 cm
£9.00
Subtotal£9.00
Shipping Flat Rate (2-5 business days after fulfillment)£4.35
VAT£2.67
Total£16.02
Stripe Fee:– £0.42
Stripe Payout to me£15.60

Checking in on the order, my customer didn’t receive the initial email order confirmation and updates due to the fact I had my work email configured as the sender address (which was restricted within our environment at WordPress.com), but once I got that resolved I was able to send my customer an update that their item should be arriving soon using the notes feature on the order:

Notes on order

As of today, the customer still didn’t have the item as I could see from checking the tracking status:

Shipping timeline for Printful order

But loe and behold it arrived on their doorstep today and looks great. Colors match up fairly well and the paper is good quality:

Picture of print and painting

Lesson learned here is to set expectations on the shipping time required for orders through Printful (i.e. flat rate shipping) and do some more investigation as to the options for speeding this up and/or automating some updates to the customer.

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